|Your Customers||Contact Us||Happenings||freetraininggames.com||GobsmackedTM|
Your Customer's Experience:
Increase the likelihood of providing the best by 10X...
If you answered "yes" to any of the above questions, we can help you offer better customer experiences.
Your Employees' Work Performance:
Increase by 20 percentage points...
If you answered "yes" to any of the above questions, we can help you manage and improve your employees' performance.
Your Organization's Learning Curve:
Reduce by half...
If you answered "yes" to any of the above questions, you will want to know more about how we can help you.
Game Players are saying:
John: I learned how important it is to tune everything from the background out, to focus solely on the customer. That is very important, as is staying calm and sympathizing with the customer to their problems that they may have.
Andy: Pretty kool game, great learning tool. My real work performance improved tremendously.
Samir: I learned how to handle some frustrated customers by staying calm and doing the best you can to help with their problem. I learned about it playing the PAKRA Game, I had a great time.
Rebecca: Sympathizing with the customer really helps keep the tone of the conversation at a manageable level. Also, the quicker you can handle the situation, the more the customer appreciates its, as long as you are resolving the issues thoroughly. Overall, I think this is a good test of knowledge and it lines up pretty fairly to what we actually are doing on the phones.
Brian: This was a very good representation of what it is to work in the call center. The calls were pretty accurate on calls an agent might receive. The major lesson I got out of this is to remain calm and to empathize with the customer on issues presented. Also the coworkers were over the top but very effective at being distracting and entertaining.
Nicki: Very educational, and realistic to a typical call center environment. Tested quality of service, ability to multi-task, and active listening. I enjoyed playing, and learned effective phrases to use on my calls when servicing my customers.
KN: I enjoyed the game because of the realistic real life situation that customers presented. The game was very interactive and fun.
Chris: I learned that there are ways to address a customer's concerns without getting defensive. It's important to not react to the customer with the same negative energy that they may come into the call with. Having the different choices really made me go through similar calls that I have encountered in my day to day work, including even calls from earlier today, and assess whether I had responded in a way that was not empathetic and see ways that I may have better reacted to certain situations. The answers also gave me some good vocabulary that I can use with the customers that I encounter. I found that you have to really deal with the emotion before you can get to the heart of solving what the customer has called to sort out.
Brian: This was a very good representation of what it is to work in the call center. The calls were pretty accurate on calls an agent might receive. The major lesson I got out of this is to remain calm and to empathize with the customer on issues presented. Also the co-workers were over the top but very effective at being distracting and entertaining.
Jessica: I thought that it was better than the computer test that I took before I was hired.
Aubrey: It's always good to follow any statement with a question to get more information out of the prospect and get them thinking.
Bart: This is very realistic!
Betty: I liked it a lot. The first session made me nervous due to the fact I felt rushed making a selection. Took my time more on the second.
James: I liked the realism of the situation and the fact that you had to be quick.
James: I like this program. This is my second time thru. Quick responses are expected and it affects the outcome.
Pritam: Very Good!!!
Ray: Cool... Very interesting. Thanks for letting me play.
Windelyn: It is a very challenging game.
JM: Really educational!!!
Angel: I learned that you have to have presence of mind during a call. There will be many distractions and you have to stay focused.
Eric: You must treat customer in a very courteous manner and you must know what their needs really are.
Mitch: I learned that in order to communicate to the costumer well you must listen to their problems and always find the best way to help them.
Vick: This game is very interesting.
Accabar: I have learned that if you handle the costumer's concern very well they will be satisfied!
Sheena: I learned a lot from this game. I now know to handle different people.
Raymond: it was a nice experience dealing (with) angry customers
Maria: I've learned that an agent must be patient with the customers. Oe must remain calm in dealing with these kind of situations.
Luke: speak with empathy.. listen actively
James: nice experience. I made many more skills. I can apply the skills immediatly
Hazel: It's fun, interesting and at the same time it's educational,
Ester: Sometimes we meet difficult customers, but I can manage it.
K. Edward: This is a very informative program. Awesome job to the creators.
Henson: I've learned using positive words and empathy in communicating with the customer..and I hope you will have more video games to enhance my skills and knowledge ..thank you :)
Mari: I learned that when dealing with customers and clients, agents must always be polite when answering questions and solving problems.
May: Very informative, it seems real. Thank you very much
Oliver: You have to be patient with customers. You have to be fast when resolving the problem of the customers.
Sherry: This was so informative. I can apply the skills immediately.
Chris: It will really help me to increase my skills in selling and convincing customer to by products.
Krishna: Awesome learning tool. I learned to attend to customer's concerns as fast as I can and provide the easiest solution to help the customer. Listen actively. I also learned that I should be more attentive at quickly address the customer's queries as fast as I can to avoid dead air, otherwise the customer's gets very impatient.
Lili: Remember always to ask open-ended questions. Empathize the customer and resolve the problem in a proper demeanor.
Garcia: I learned to value client and listen attentively in their needs.
Jarrell: I learned that I need to review and know everything about customer's account so I can answer all of customer's questions.
Cervania: One must positive disposition when talking. Listen and think. Great experience. I played it few times and increased my scores.
Kunal: I increased my scorecard metrics.
Managers are saying:
From Plugged-In PAKRA Blogs
Garry Schultz, Vice-President of Customer Service at AVG:
"The PAKRA training products that I have seen are excellent and I believe will resonate with the target Gen Y's that make up the majority of the post-sale talent pool. It's a win/win."
Harlina Sodhi, Senior Vice-President of Learning and Organization Development at Reliance Industries:
"The reason I passionately spearheaded the efforts in Genpact for PAKRA is because I believe in the value that it offers. Right product and platform in the right place at the right time is PAKRA!"
Kevin McLaughlin, Inside Sales Manager at NetApp:
"We're building the team to be aggressive 'hunters' that use technology like PAKRA to their advantage, to reach as many prospects and customers as possible with the NetApp story. My boss is constantly searching for ways to not only improve productivity but also improve effectiveness. It's one thing to be productive, but it's another thing to actually deliver. The other aspect to this is that the technology needs to be fun. I think that it's a blend of these things, and PAKRA delivers both."
Jeff Eskow, Sales Leader, LinkPoint360.com:
"I don't perform well in a lecture-room environment or these training events that large companies or training houses conduct. It has to be hands-on. By the way, I played PAKRA's games on freetraininggames.com
First it was fun. Then throughout I kept asking - Am I learning? I was learning. Anyone trying to acquire a new skill, will find this learning experience to be fun, engaging and a great practice of reality. Also these are very fast-paced practice. I think repeatedly playing is when they will acquire the skills. To remain high-performing, there should be atrophy-prevention and these games work very well for that too.
Also, there is a need to have an informal learning and tracking system, where a manager reads an article or book, then applies what they learned and share that learning with their team, such that skills are always at refreshed level. Games and tools that teach solutioning: what questions to ask to find the pain-points and how to address that - are very much needed."