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The PAKRA Difference


Why use PAKRA?

PAKRA cares about your customers. We understand the knowledge, skills and behaviors critical to maximizing their experiences with your organization.

PAKRA is more than a training company: We are experts in learning and business process best practices and in leveraging technology to improve your customer interactions and help you work more efficiently and effectively.

PAKRA® Games simulate your real work processes and provide a practice environment where you and your employees acquire critical-thinking and decision-making skills — before they engage with prospects and customers. Moreover, we help you apply what you learn to improve your customers' experiences and performance of your business processes.

Our fun, engaging, multimedia PAKRA® solutions help you hire, train, track, manage and maintain your most important resources through innovative, proprietary learning tools, games and analytics.

Learners are 92% more likely to apply content they learn through PAKRA® Games than through standard training modalities.

99.9% of our users report that our products are "very easy" to use and to navigate.

100% of our learners have rated our games as the best learning experience in their lives.

Using PAKRA solutions, our customers show proven, repeatable results. They

  • Improved qualified lead generation by 20 percentage points
  • Improved sales pipeline and revenue metrics by 17 percentage points
  • Improved customer satisfaction metrics by 39 percentage points
  • Decreased associate turnover by 20 percentage points
  • Decreased your and your employees' learning curve in half
The PAKRA® Difference

Learners are 92% more likely to apply content they learn through PAKRA® Games than through standard training modalities.

99.9% of our users report that our products are “very easy” to use and to navigate.

100% of our learners have rated our games as the best learning experience in their lives

PAKRA® Games' repeated play, immersive learning and multiple levels result in

  • Higher ROI: PAKRA clients report an ROI of $77-$135 for every dollar spent
  • Higher content-application rates
  • Higher cross-functional accountability
  • Higher trainer and coach capacity for ramping up resources and deploying new technology or new products
  • Lower learning curves
  • Lower variation among associates' performance
  • Lower retention and training costs
  • Lower scrap rate of learning

PAKRA® SaaS clients see real transformation and proven results:

  • Improved qualified lead generation by 20 percentage points
  • Improved sales pipeline and revenue metrics by 17 percentage points
  • Improved customer satisfaction metrics by 39 percentage points
  • Decreased associate turnover by 20 percentage points
  • Decreased their learning curve by half

We are globally recognized experts in:

  • Operational and Process Excellence: Lean Six Sigma (LSS)
  • Learning methodologies: Kirkpatrick Model Level 4, Gamification, Persuasive User Experience
  • Organizational behavior: Large-scale change management and influencing skills
  • Analytics: Process and Behavioral Analytics
  • Sales and Service management: Sales 2.0, Customer-centric service management
  • Voice of the Customer: Channel management (phone, social media, web, chat), data, statistical analytics and business intelligence (BI)
  • Design:
    • SaaS and Web interface: Relentless usability testing and application of intuitive and persuasive design principles
    • Learning: PAKRA designs scoring and game mechanics to match employees' actual work, incorporating real audio and video
    • Game: Movie-production and “Serious Games” designs provide a remarkable learning experience
 
 
 
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